You have questions? We have the answers! Here you can find the most frequently asked questions and the answers. If your question is not listed here, please send us an email to email@example.com or contact us directly via Instagram @nolae.de.
Shipping and returns
Shipping within Germany costs 4,95€ and from an order value of 60€ shipping is free. Shipping to most European countries costs 8,95€ or from 60€ order value 4,95€.
Your package will arrive within 7 business days. If a pre-order item is included in your order, all items will be shipped together after the release of the item.
Posters are always shipped rolled. All packages, whether with or without posters are packed carefully and well protected.
You will automatically receive an order confirmation after ordering. The shipping confirmation will be sent to you as soon as the package has been shipped automatically and separately. In the e-mail you will also find your tracking code for delivery tracking.
You can cancel your order at any time, from receipt of goods you have 14 days to exercise your right of withdrawal. Your cancellation and the right of withdrawal do not apply to opened items and also not to magazines.
General product questions
All our products are 100% original and imported directly from South Korea. This is what we stand for with our name.
Looking for an album, some merchandise or something else related to K-Pop but we don't have it? Feel free to drop us a line via email, the contact form, or on Instagram and we can give you more information or try to get the item for you.
Especially with popular items, it may happen that products are sold out. We regularly receive deliveries and renew our inventory. So there are constantly restocks (some items are permanently sold out).
Pre-Order Articles / Pre-Order
A WeVerse gift, is a gift that comes with some pre-order orders. WeVerse is the official store of Big Hit.
Pre-Order Benefits are usually posters, photo cards or other merchandise items. You can find out which pre-order benefits are included with which item on the respective product page in the description.
You can find the release date of the pre-order items in the product description. Normally the pre-order items arrive 1-2 weeks after release.
Pre-Order gifts and perks will be shipped with all orders received by the release date. Orders received after release will be shipped without a pre-order gift.
Normally, all newly released products are added to our store on the same day. If you miss a pre-order item, please write us directly.
You can pay us with Google & Apple Pay by credit card, by Sofortüberweisung, Paypal or Klarna.
Don't worry, with bank transfers it is quite possible that the payment status will show "pending" for 1-3 days. Once the order is processed, there is nothing more to do from your side.
We regularly host giveaways and competitions on our Instagram channel (@nolae.de).