Before you ask, we might’ve answered it.

Standard shipping to most European destinations costs €8.95. From an order value of €60, shipping costs €4.95, and from €120 shipping is free.

Shipping to Denmark, Norway, and Sweden costs a flat €13.95, free from €120 order value.

Shipping to Switzerland, the UK, Andorra, Vatican City, Monaco, and Finland costs €13.95, dropping to €8.95 from €60, and free from €120.

Shipping to Malta, Cyprus, and Luxembourg always costs €13.95, with no free tier.

Standard shipping within Germany and Poland costs €4.95, free from an order value of €60.

For more detailed information on shipping costs, see "Which countries do you ship to and how do shipping costs differ?".

Packages within Germany are usually processed and shipped within up to 7 working days, while international shipments may take up to 14 working days. (Holidays and weekends are excluded). During the holidays, there may be delays on the part of DHL and us.

If a pre-order item is included in your order, all items will be shipped together after the item is released. You can find more detailed information about delivery times for pre-order items on the respective product page.

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As soon as the package leaves our warehouse, you will receive a shipping notification via email. Please check your email account under 'Inbox' or 'Spam/Junk Mail' for a shipping confirmation from 'Nolae'. In this email, you will find a link to track the status of your package.

You can also track your order through our website. All you need is the tracking number, or alternatively, you can provide your order number with email here.

We always ship posters rolled. All packages, whether with or without a poster, are packed carefully and well protected.

You will automatically receive an order confirmation after placing your order. You will receive the shipping confirmation automatically and separately as soon as the package has been sent. In the email you will also find your tracking code for delivery tracking.

Please check your shipment tracking after we have handed over the package to DHL. If your package is delivered to a post office or kiosk, it is likely due to an address error or because no one was available at your address. We recommend that you contact DHL to provide the complete address details and request a redelivery. You can find the phone number in the Nolae Shipment Tracking.

If your package is returned to us, you can choose between a new shipment or a refund of your order. Once your return reaches us, you will receive a notification. Please do not contact us multiple times regarding this. For international shipments, it may take several weeks for it to reach us.

Please contact us if the shipping status has not changed after 7 business days or if the shipping status shows 'delivered' but you have not received your order. Please check here with neighbors and possible drop-off locations.

We will subsequently submit an inquiry request to DHL. This may take 2-3 weeks. We will get in touch when we receive more information from DHL.

Until then, we ask for a little patience. In the event of a package loss, you will receive either a refund or a replacement delivery.

Please make sure to check during the ordering process whether your address is complete and correct. We can gladly update your address if your order has not yet been shipped. Feel free to contact us via email at info@nolae.de.

The following information should be provided:
Your full name,
Street names with possibly a house number,
important address additions,
Postal code,
City and Country.
We recommend that you always provide your phone number.

If you would like to have your order delivered to a post office, the following is required:
Packstation and Postal number.
Please check with the respective parcel station for this necessary information.

Since we ship all orders directly from our German warehouse, deliveries within the EU are not subject to customs duties or other additional charges. This applies to all EU countries in zones 1 to 5. You therefore only pay the price you paid at checkout in our shop.

Deliveries to countries outside the EU may incur additional customs duties and import charges. These are not included in the shipping costs stated by us and may be charged by the shipping provider or the relevant authorities.

You can cancel your order at any time; from the receipt of goods, you have 30 days to exercise your right of withdrawal. Please feel free to contact us via our contact form or via our email at info@nolae.de. Always include an unboxing video so that we can understand if an item is missing or incorrect. Otherwise, we will not be able to guarantee you any compensation.

Smaller packaging damages (such as scratches, creases, and dents) are excluded from complaints.

Your cancellation and right of withdrawal do not apply to opened articles or magazines.

If you have selected Klarna as your payment method, please do not open a case with Klarna, but rather contact us directly.

Unfortunately, we have no influence on the contents of the products and cannot explicitly check their completeness as we do not open any goods before shipping in order to preserve the original packaging. If the content is missing, it is unfortunately a production error. Since we do not receive content from albums/products individually, in most cases we unfortunately cannot provide you with a replacement. Please note: As soon as you remove the protective film, your right of withdrawal expires and we will not exchange the product. Please provide us with an unboxing video in which you open the album seal and unpack the contents. If it is clear that something is missing, please write to us. We will then definitely find a common solution.

We pack all orders by hand and do our best to process everything correctly. But unfortunately we cannot completely rule out errors. Please do not remove the protective film and contact us immediately by email (info@nolae.de). In the email, tell us your order number and include a picture of the incorrect delivery.

All our products are 100% original and are imported directly from South Korea. We stand behind this with our name.

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Standard:
The Standard version is the “normal” version of the album compared to the others. It usually always includes a photo book, a CD, photo cards, and mostly mini posters with additional small extras.

Compact:
The Compact version contains fewer extras than the Standard version of the same album and is generally smaller, which is why it is cheaper. Nevertheless, the Compact version also includes a booklet (mini photo book), a CD, usually mini posters, and other small extras.

Deluxe:
A Deluxe edition generally just has more extra content than other versions and is accordingly more expensive. In fact, these labels are rarely used compared to all the others. One of the few examples would be “BTS - BE (Deluxe Edition)”.

Digipack:
The Digipack version is very simple compared to others. It is just as big as a CD, square, and flat. Buyers receive a paper sleeve that can be opened. Inside is a CD, a small booklet with photos, and a few extras; in most cases also photo cards and posters.

Digital Code:
This version contains instead of the usual CD a “Digital Code Card” with a QR code that gives the buyer access to a digital version of the album and in some cases also to exclusive videos or digital photos.

Platform:
This version consists of a photo card holder made of paper, photo cards, and in some cases also stickers or a postcard. On the back of a photo card, a QR code and a serial number are printed. Buyers must download the “1Takes” app and then gain access to digital content with the code or number: album info, all tracks of the album, digital photo cards, the music video, and possibly exclusive photos and videos. The photo card holder is only slightly larger than the photo cards themselves.

Kit/Kihno:
Kihno albums are versions that contain an “Air-Kit” instead of a CD and are usually much smaller than “normal” versions. Typically, buyers receive a photo card set and postcards - no photo book. The Air-Kit provides access to the digital album. To do this, the Air-Kit must be connected to the phone and the appropriate app “KiT Player” must also be downloaded.

Jewel Case:
Jewel Cases are the classic CDs in a square plastic case and contain only one CD, a small booklet, and usually photo cards and/or smaller extras.

LP/Vinyl:
The abbreviation LP stands for “Long Playing” and generally refers to vinyl records. Vinyl in this case also means vinyl records. This type of album can also include photo books, photo cards, and other extras.

Poca:
Poca is the abbreviation for "Photocard" and includes photo cards and a QR code with which you can download a digital album. Poca albums sometimes include a CD for display purposes. (The CD is not playable.) Furthermore, the Poca album is usually designed to be used as a frame to display the photo card. Buyers must download the appropriate app “Pocaalbum” and scan the QR code with it. In the app, you can then listen to the digital album and also receive digital photos.

WeVerse:
WeVerse albums also include photo cards, a QR code for a digital album, and possibly smaller extras. Buyers must download the appropriate app “WeVerse” and scan the QR code with it. Then you also have access to the digital album and additionally receive digital, high-resolution photos.

Nemo:
Nemo versions consist of a few photo cards and a Nemo Card. Buyers must download the appropriate app “Nemoz” and scan the Nemo Card with it. The same applies here as with the Poca and WeVerse versions - a digital album and digital, high-resolution photos.

The Poca, WeVerse, and Nemo versions generally include the same content (digital album and photos - no CD), but are each produced by different manufacturers.

A detailed explanation of the album versions and types can be found here in our Nolae Blog.

For many albums you can choose the version online when ordering. If this is not possible, we often have no influence on which version of an album we receive. In this case, you can write us your desired version in the note field and we will try to send the version you requested. Please note that your note may cause your order to take longer to process and we cannot guarantee that your request will be fulfilled. If you explicitly state in your note that you only want to receive a certain version and would otherwise prefer to cancel, your order will be canceled free of charge in the event of unavailability.

At Nolae we always try to offer as many items as possible. Unfortunately, we are currently tied to the inventory of our Korean partners, which is why we cannot always offer everything. If you are looking for a specific item that we do not offer, please feel free to send us a message by email, using the contact form or on Instagram. If available, we will give you more detailed information or try to get the item for you.

Especially with popular items, it can happen that products are sold out. We regularly receive deliveries and renew our inventory. So there are constant restocks (some items are permanently sold out).

We recommend that you be informed directly using the button [Benachrichtigen, wenn verfügbar] on the product page as soon as the product can be ordered again.

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Pre-Order Items are products that you can order from us before the official release date. As soon as the item arrives at our warehouse, your order will be shipped as quickly as possible. The expected release or shipping date can usually be found on the respective product page. Please note that delays may occur with pre-order items if the manufacturer's delivery is postponed.

Restock items are products that have already been released and are currently being reordered. They are not new releases but popular items that have been made available again. We will also ship your order for restock items as soon as the goods have arrived with us. The expected delivery or shipping date can also be found on the product page.

If your order contains both items available for immediate delivery and pre-order or restock items, it will usually be shipped only once all items are available.

A WeVerse Gift is a gift that comes with some pre-order orders. WeVerse is the official store of Big Hit / HYBE.

Pre-order benefits are usually posters, photo cards or other merchandise items. You can find out which pre-order benefits are included with which item in the description on the respective product page.

In general, detailed information regarding pre-order benefits is usually not announced before the release date of an item, which is why we at Nolae often cannot provide more detailed information than what is already announced in the product description.

You can find the release date and expected delivery date of the pre-order items in the product description. Since pre-order items are always shipped at a later date, payments for purchases made with Klarna may be due before you receive your order—please do not open a case with Klarna in this situation either.

Pre-order gifts and benefits will be sent with all orders received by the release date. Orders received after release will be sent without a pre-order gift. In individual cases, orders placed after the release date may contain pre-order gifts.

Normally all newly released products are added to our shop on the same day. If you miss a pre-order item, please feel free to contact us.

We recommend that you follow our social media account on Instagram@nolae.de , as we announce all new releases there, among other things.

If your pre-order benefit is missing from your order, you can contact us at any time using our contact form or directly via email (info@nolae.de).

If the pre-order benefit involves items that should be within your album, then this is a production error, which unfortunately we cannot do anything about as we do not open albums before shipping to preserve the item's original packaging were. In this case, you are welcome to contact us.

All items in your order are reserved for you as long as you were able to order them. In rare cases of delivery difficulties, we will contact you as soon as possible.

Since we can only offer a limited number of items, it is quite possible that an item will no longer be available in our shop at a later time.

Pre-order items are usually strictly limited. The status will be set to 'sold out' when we have reached the limited order quantity. A later restock is possible depending on the product. If an item is indeed no longer available, we will contact you via email.

You can pay with us using Google & Apple Pay, credit card, instant bank transfer, Paypal or Klarna.

If your order does not contain a pre-order item and your order did not arrive within our standard delivery time, please contact us directly using our contact form and send us an email to info@nolae.de.

If your order includes a pre-order item, your order can only be shipped during the delivery period of the pre-order item specified in the product description. It may therefore happen that payment is due before receipt of the goods.

If a payment does not work, please try to select an alternative payment method and ensure that your bank or financial institution approves the payment. If you have any further problems, please contact us directly.

Don't worry, with wire transfers the payment status may show "pending" for 1-3 business days. Once the order has been fulfilled, there is nothing further to be done on your part.

Please check whether you placed your order using a different email. Your confirmation email may also have ended up in your spam folder by mistake. It can sometimes take a little longer for an order confirmation to be received.

If your order did not go through correctly and your payment has already been made, please don't worry. Your payment should arrive again in the following business days.

We regularly organize giveaways and competitions on our Instagram channel (@nolae.de ).

Nolae Coins are our way of giving back to you. For every euro you spend, you receive 5 Nolae Coins, which you can then exchange for discounts.

Here you will find a detailed guide on how to collect and redeem Nolae Coins.

Sometimes it can take a few days for the Nolae Coins to be credited to you. If after 7 days you have neither received an email about your points nor see them displayed in your account, please contact our customer support at info@nolae.de.

The voucher code is a one-time use code. We recommend adjusting the total amount of your order to the voucher code, as the remaining balance of the voucher code will expire after it has been used once.

For some albums we have no direct influence on which versions are sent to us. For this reason we offer some albums as “Random Versions” because we can only send you a random album version. For example, if you already have an album version and would only like to receive a specific version and would otherwise prefer a cancellation, you can enter this in the note field.

Please note that we respond to all version requests as best we can, but unfortunately we cannot guarantee specific versions.

With our mystery photo card we offer certain groups and also the “Random” selection. A Random Mystery photo card is a completely random photo card. Explicit versions and group member requests cannot be addressed here. If you would like a photo card from a specific group, we ask that you select that group (if the option is available). If the option is not available, please write it in the note field.